Chris Voss is known as “The Master Negotiator,” a title he earned throughout his time serving as the lead crisis negotiator for the New York City Division of the FBI and then as the lead international kidnapping negotiator for the FBI, where he helped develop the skills still used today across all FBI hostage negotiations.

He proceeded to teach business negotiation at USC, Georgetown, and Harvard. In 2008, Voss founded The Black Swan Group, which specializes in teaching people how to use hostage-negotiation techniques to never leave money on the table. In May 2016, he published the national best-seller Never Split the Difference: Negotiating as If Your Life Depended on It to teach people everywhere how to apply these life-changing hostage-negotiation techniques in their daily lives.

He is proficient in negotiating with real terrorists, giving him plenty of context to help in the corporate world, where people seem to get legally taken hostage all the time.