Kathleen Kelley Reardon

Kathleen Kelley Reardon

Professor Emerita, University of Southern California Marshall School of Business

Kathleen Kelley Reardon is Professor Emerita of Management at University of Southern California Marshall School of Business.

She earned her Ph.D. summa cum laude and with distinction at the University of Massachusetts at Amherst after receiving her BA degree with honors from University of Connecticut at Storrs.  Kathleen is a member of Phi Beta Kappa, Phi Kappa Phi and Mortar Board.

Her primary areas of scholarly interest have been leadership communication, persuasion, politics in the workplace, negotiation and interpersonal communication. Public Opinion Quarterly described her first book, Persuasion in Practice, as a landmark contribution to the field.

Kathleen has taught negotiation, leadership and politics in the MBA, Executive MBA, and International MBA.  For 15 years, she served on the USC Preventive Medicine faculty, developing interventions aimed at changing health habits among high-risk populations. She also served as associate director with Warren Bennis of the USC Leadership Institute.

She has authored 10 books and numerous articles, including three for The Harvard Business Review.  Her 2001 book The Secret Handshake: Mastering the Politics of the Business Inner Circle (Currency, Doubleday) became an Amazon.com nonfiction and business best seller.  It was followed by The Skilled Negotiator (Jossey-Bass, 2004), It’s All Politics: Winning in a World Where Hard Work and Talent Aren’t Enough (Currency, Doubleday, 2005), Childhood Denied: Ending the Nightmare of Child Abuse and Neglect (Sage, 2008), and Comebacks at Work: Using Conversation to Master Confrontation (Harper Business, 2010).

Her first novel, Shadow Campus, is an inside look at the politics of academia, a mystery-thriller and a love story.  Forbes described it as a “masterful debut.”  The sequel is underway for publication in 2015.

Kathleen was awarded the 2013 Humanitarian Award by the University of Connecticut Alumni Association based on her contributions to underserved groups, especially in originating and working to develop college prep academies for foster teens (www.firststar.org).

Kathleen is a signature blogger at Huffington Post (since 2005) and also blogs at her website (www.kathleenkelleyreardon.com).

We learned yesterday that Robin Williams was in the early stages of Parkinson’s disease when he died.  This information has led to much speculation about whether his diagnosis or depression […]
Last week, University of Southern California University and Distinguished Professor Warren Bennis, known as the father, dean and guru of leadership, passed.  He was a dear colleague and friend, an […]
All day every day, people accidentally offend each other.  If you slip easily into defensiveness whenever someone accidentally offends you, life becomes like old Dodge City on a bad day. […]
As I watched the televised World Cup Final surrounded by people from a variety of countries, the camera focused briefly on young fans, their faces painted in bright colors representing […]
Years ago I read an article by Harvard business professor Chris Argyris whose message stuck with me.  “Good Communication that Blocks Learning” was about the mental models we develop early […]
No matter how many times those who study power tell us that it is a negotiable — not static — thing, far too many people allow power to emerge and […]
The East Japan Railway Company hasn’t forgotten customer service.  Foot baths and sake are an available courtesy to customers traveling on their new bullet train two-hour service between Shinjo and […]
At the White House Summit on Working Families, President Obama made this distinction: “Family leave, childcare, flexibility and a decent wage aren’t frills. They’re basic needs. They shouldn’t be bonuses […]
Why do we so often attend to bad news?  Network news shows regularly end with a feel-good story about someone who overcame nearly impossible odds or rose above adversity to […]
How many people put off delivering the bad news to senior management at General Motors while the now infamous ignition-switch problem festered?  The same question can be asked about the […]
An important difference between persuasion and manipulation is that persuasion is done with people and manipulation is done to them.  Like all dishonest people, manipulators habitually underestimate the people they […]
Maya Angelou left us with words of beauty and a reminder of how the best in each of us might rise above the worst.  She was a person of remarkable […]
I was recently (not for the first time) in a conversation where a woman said she never again wants to work for another woman.  When I asked how many female […]
Patients often fail to remember what their doctors say to them, a physician reminded me this week.  Research supports his observation.  Yet only rarely do doctors actually write down their […]
Self-praise is a challenge for most of us.  Women find it particularly uncomfortable and are inclined to give away more credit than is necessary — or even accurate.  But if […]
Persuasion research indicates that verbal and rational (as opposed to emotional) human influence appeals focus heavily on appropriateness, consistency and effectiveness of proposed ideas and actions. Appropriateness appeals, based on […]
My copy of Elizabeth Warren’s A Fighting Chance couldn’t arrive soon enough.  Since Warren has repeatedly gone up against the most powerful of old boy networks with both public setbacks […]
This is Parkinson’s Awareness Month.  It’s a time to celebrate what has been learned and to push the process further along.  There is no screening test to diagnose Parkinson’s disease […]