Lew Frankfort — Chairman Emeritus of Coach, Inc. — reveals the surest way for a brand to stand the test of time.

Derek Thompson, senior editor at The Atlantic, emphasizes that product success hinges not just on quality, but also on consumer perception, including novelty, appeal, and targeting the right audience.

Despite the current excitement around generative AI, Eric Siegel highlights that machine learning has been effectively utilized in business since the mid-80s, emphasizing the importance of aligning technology with business goals to enhance efficiency and customer experience.

Tiffani Bova emphasizes that fostering employee satisfaction is crucial for enhancing customer experience, advocating for the integration of customer experience (CX) and employee experience (EX) to achieve predictable growth.