“As a reporter, you can look into the eyes of the people you're talking to and try to evaluate what they're thinking when they say what they say. But you are not really gonna get into their brain. There's only one artistic form that allows you to do that. “

High-conflict personalities, characterized by predictable behaviors, create drama in relationships, but by recognizing these patterns in ourselves and others, as suggested by lawyer and therapist Bill Eddy, we can effectively navigate these challenging situations.

Led by experts like Angie McArthur and Ginni Rometty, this class teaches relational intelligence through lessons on empathy, conflict resolution, and self-awareness, emphasizing the importance of respectful communication and vulnerability in transforming challenging interactions into collaborative opportunities.

“What did you win? You won awkward silence. You won their contempt. You won the first to apologize. When you win an argument, you will lose their confidence, you will lose their respect, you will lose the connection.”

Your body language sends messages before your mouth does. Author Robert Greene and negotiation expert Daniel Shapiro PhD explain the key characteristics of nonverbal power and emotional presence that shape how others perceive you.

Duke sociologist Dr. Christopher Bail on the tech’s potential to foster empathy in an age of division.