Nathalie Molina Niño suggests that while big cities offer opportunities, businesses can thrive by targeting underserved markets in smaller areas and adopting a scrappy entrepreneurial mindset to find low-cost resources and build strategic partnerships for scalable success.

Tiffani Bova emphasizes that fostering employee satisfaction is crucial for enhancing customer experience, advocating for the integration of customer experience (CX) and employee experience (EX) to achieve predictable growth.