“As a reporter, you can look into the eyes of the people you're talking to and try to evaluate what they're thinking when they say what they say. But you are not really gonna get into their brain. There's only one artistic form that allows you to do that. “

“What did you win? You won awkward silence. You won their contempt. You won the first to apologize. When you win an argument, you will lose their confidence, you will lose their respect, you will lose the connection.”

Your body language sends messages before your mouth does. Author Robert Greene and negotiation expert Daniel Shapiro PhD explain the key characteristics of nonverbal power and emotional presence that shape how others perceive you.