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Customer Experience
Richard Fain — Chairman and former CEO of Royal Caribbean Group — explains how a tongue-twister helped boost his company’s fortunes.
Lew Frankfort — Chairman Emeritus of Coach, Inc. — reveals the surest way for a brand to stand the test of time.
Members
Tiffani Bova emphasizes that fostering employee satisfaction is crucial for enhancing customer experience, advocating for the integration of customer experience (CX) and employee experience (EX) to achieve predictable growth.
Members
Engaging in "unreasonable hospitality," as defined by restaurateur Will Guidara, can be your strongest competitive advantage in sales by making customers feel valued, and it can be creatively and systematically implemented without being exhausting.
The marketing guru outlines the current state of brand-building — and highlights four outstanding opportunities for the immediate future.
Restaurateur Will Guidara explains why it’s not just what you do, but how you make people feel that leads to successful ventures.
Don't make the mistake of blindly following quantitative metrics — whether you're helping clients or looking for lunch.
Gary Vaynerchuk, CEO of VaynerMedia, explains how to find branding success by making "boulders" out of "pebbles."
6mins
Will Guidara, owner of iconic restaurants such as Eleven Madison Park, explains how hospitality is the number one thing that can help your business truly succeed.
Former Levi Strauss & Co. CEO Chip Bergh revitalized the brand with a visionary innovation plan.
7mins
Marketing maverick Gary Vaynerchuk reveals how empathy, listening, and patience aren’t just virtues – they’re your ultimate advertising tools.
Jotform CEO Aytekin Tank explains how he successfully embraced and deployed AI.
Aragon AI CEO Wesley Tian tells Big Think Business how he took his company from initial conception, through acceleration, to the scaling phase.
The Shirky Principle states that "institutions will try to preserve the problem to which they are the solution."
The rewards price to get a free cup of hot coffee at Starbucks is going up.
8mins
Strategy advisor Roger Martin explains how 2,000 year old military thinking is useful in modern business strategy.
The automated McDonald's has a staff comparable to other stores. But the crew members are all focused on making and packaging orders instead of delivering them.