Professor Cass Sunstein defines "sludge" as the unnecessary bureaucracy and frictions, like long wait times and excessive paperwork, that hinder access to desired outcomes, suggesting organizations can improve experiences by minimizing these obstacles.

Tiffani Bova emphasizes that fostering employee satisfaction is crucial for enhancing customer experience, advocating for the integration of customer experience (CX) and employee experience (EX) to achieve predictable growth.

Spotify's Co-President, CPO and CTO chats with Big Think about the science of discovery, Swedish innovation, C-suite podcasting, and more.

Turn onboarding insights into personalized learning journeys with Big Think+ recommendations.

Smart glasses have flopped before. AI could finally make them mainstream.

HaptX gloves provide high-fidelity touch feedback of virtual spaces (and they look cool, too).

"It can truly allow you to see the physical world in ways that were not possible before."

2023 will see an "arms race" in mixed reality hardware and software. This truly will revolutionize our society.

Sight helps you see a room, but interoception lets you sense it from inside your own body.

Here's how to avoid getting duped by the "dark patterns" of online businesses.

Gamification, minimalist design, using AI to track behavior — this article dives into these and other key ways to optimize an eLearning strategy.

Who will lead humanity in the Metaverse? Roblox and Minecraft gamers.

Online learning has become the new normal, but it isn't without its challenges.

On-demand learning has become the cornerstone of a modern L&D strategy. Here's why.

The more social behaviors a voice-user interface exhibits, the more likely people are to trust it, engage with it, and consider it to be competent.

Is this the metaverse?